During your time at the University, you may encounter times when you need help and support.
The Student Hub
The Student Hub is your first point of contact for questions relating to wellbeing and disability support, exams, assessment and course queries, accommodation, and fees and finance. You can also reach out to us if you just need someone to talk to.
Whatever the problem you may be having, there will be someone who can help:
•
• Call our 24/7 line via 02380599599
• Or email studenthub@soton.ac.uk
You can also come and visit us in-person. For opening times and locations click here.
Before visiting us in Building 37 or Building 63F, j.ÌýYou can check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor, so you can wait within The Student Hub or elsewhere on campus.
In an emergency
In a medical emergency, call 999 for immediate help.
When you need medical advice, but it is not a 999 emergency, online or call 111. When you phone 111, your call is handled by an advisor who can guide you on what treatment you need. If the advisor believes that you need an ambulance, they will arrange one for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from both landlines and mobile phones.
24/7 wellbeing support
We are available 24/7 to provide all students with wellbeing support. Our wellbeing advisors are based in The Student Hub on Highfield Campus and can travel to meet students on other campuses or in halls when requested. There is a wide range of further support available to you, which we will help you explore and access where appropriate. Contact The Student Hub to access wellbeing support.
Ìý
Academic support
The University offers a number of ways to support students in their academic life:
Personal Academic Tutor and Senior Tutor
One of the most important people you will meet while you are a student is your Personal Academic Tutor who will be allocated to you on your arrival at the University and who is normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at university and will support you in your studies.
Academic appeals and complaints
If you need to make a complaint or an academic appeal, please see the guidance provided by the Academic Appeals and Student Complaints page .
The SUSU Advice Centre
offers free, confidential and independent help to students. To find out more information and book an appointment, please call +44(0)23 8059 2085 or email advice@susu.org Ìý
Student discipline
If you wish to make an allegation of misconduct, or you are the subject of an allegation, please refer to the discipline webpages for information on the procedures and support that the University has in place.